Co-designing the future of customer engagement

We're redesigning how we're going to do customer engagement at Peabody, and to do that we've partnered up with some of our customers to set up a Co-design Action Group

The Group will prepare draft engagement standards for Peabody and a new resident engagement structure with terms of reference; a document that will define the purpose and structure of our key resident engagement group/s.

This will include resident scrutiny, monitoring and contribution to strategies and policies. The work of the Group will be captured in a final summary report which will explain how Peabody will move forward with our engagement groups.

This report will be presented to the Customer Experience Committee and Board for their endorsement in July.

We want to hear your thoughts

We're running a series of local listening sessions in June, where the Action Group will come out into our communities and talk to you about how, where, why and when we do engagement, how you think it can help, and how you think we should engage with you in the future. They'll use what they learn in these sessions to decide our future engagement structure.

We'd love you to come along to one of the sessions, but we understand you might not be able to. We still want to hear from you! There's a short survey you can take, and everything you tell us in that survey will be used by the Action Group to make their decisions.

We're redesigning how we're going to do customer engagement at Peabody, and to do that we've partnered up with some of our customers to set up a Co-design Action Group

The Group will prepare draft engagement standards for Peabody and a new resident engagement structure with terms of reference; a document that will define the purpose and structure of our key resident engagement group/s.

This will include resident scrutiny, monitoring and contribution to strategies and policies. The work of the Group will be captured in a final summary report which will explain how Peabody will move forward with our engagement groups.

This report will be presented to the Customer Experience Committee and Board for their endorsement in July.

We want to hear your thoughts

We're running a series of local listening sessions in June, where the Action Group will come out into our communities and talk to you about how, where, why and when we do engagement, how you think it can help, and how you think we should engage with you in the future. They'll use what they learn in these sessions to decide our future engagement structure.

We'd love you to come along to one of the sessions, but we understand you might not be able to. We still want to hear from you! There's a short survey you can take, and everything you tell us in that survey will be used by the Action Group to make their decisions.

  • The window for applications to join the resident led panel has closed. If you've applied, then we'll be in touch over the next day or two to talk about next steps.

    Apply to join our resident led panel

    We recently shared the report and charter of commitments from the Co-design Action Group, and how we should approach resident engagement. We're now turning these recommendations into action, and we're starting with the creation of a resident led panel.

    You can find out all the info you need to know about the panel here

    You'll be able to apply to be a member of our resident led panel until Tuesday 7 November 2023 at 9am.

    We're looking forward to working with you   

    Apply here
  • CLOSED: This survey has concluded.

    Your priorities for engagement

    We’d love you to give us your feedback on the 5 priorities we identified during our recent Listening Sessions. Which is most important to you? This will really help the Co-design Action Group to demonstrate that what they’re designing will be effective for most people.

    Give us your thoughts
  • All our listening sessions are now complete, or fully booked. You're still welcome to give us your thoughts on how we can improve here - https://thegarden.peabody.org.uk/co-designing-the-future-of-customer-engagement/survey_tools/your-thoughts-on-the-future-of-customer-engagement Keep your eye on this page for an update on what we learned from you, and what happens next, coming very soon!

    Co-design listening sessions - sign up form

    Meet our co-design action group this June 


    Our co-design action group is ready to meet you and find out more about how you think we should engage with and listen to Peabody residents. 

     

    What is the co-design action group? 


    This new group includes six Peabody residents and our engagement team, working together to establish our new customer engagement activities. They’d love to meet you to discuss your ideas and suggestions to help form our future customer engagement offer. 


    We’re giving everyone who comes along a £20 multi-store gift card as a thank you.  

    Sign up here
  • CLOSED: This survey has concluded.

    Your thoughts on the future of customer engagement

    We want to hear from you! We're working with a group of customers to decide how we're going to do customer engagement at Peabody in the future, but we want to make sure we're listening to as many people as possible, so that we come up with a solution that reflects the diverse range of people who live in our homes.

    There are a range of ways you can give us your thoughts. You can book on to one of our listening sessions, happening from late May until the end of June. Most of these will be in person events at some of our local community centres, but we're also running an online session that's open to all.

    If you can't make any of these sessions then we still want to hear from you! Just complete this short survey to give us your views. If you'd like to be kept in the loop then leave us your details and we'll make sure you're kept updated on our progress.

    Take Survey
  • CLOSED: This survey has concluded.

    Event Feedback Form - Online Listening Session

    Take Survey
  • The window for expressions of interest has closed. If you've applied, then we'll be in touch over the next day or two to talk about next steps.

    Co-design Action Group - expression of interest form

    Apply here
Page last updated: 28 Feb 2024, 01:24 PM