Everything you need to know about...
...about our resident led panel
Attending at least six meetings a year.
Setting aside about four hours in preparation for each meeting. This includes attending a two-hour evening meeting (usually from 6-8pm) and time to read documents and communicate with other panel members. We know that everyone has different commitments (jobs, studies or childcare responsibilities), so all meetings will be scheduled well in advance.
Developing a network of resident contacts - locally and regionally, formally and informally to support you in reaching out to residents whose voices are seldom heard.
Facilitating meetings in turns to share this responsibility.
Working together to set meeting agendas and agree on projects.
Agreeing on appointing a group member to lead specific tasks or projects. This will include working with other residents on scrutiny reviews, policies, service delivery or wider topics.
Sharing the group responsibilities equally. We’ll share information with the members, so everyone is always informed.
Communicating with group members. This key role will ensure members share what they have learnt and done at all stages of any task.
Experience of being a resident in social housing.
Dedicated to putting residents at the heart of decision-making.
An open and friendly team player.
Passionate about driving greater equity, equality, diversity and inclusion.
Able to move easily between support, challenge, chairing, scrutiny, mentoring and coaching.
Ability to commit time and attention to the role.
Willing to contribute to our new resident engagement approach.
Prepared to work in partnership with us, your fellow panel members and other residents.
A broad understanding of social housing issues or willingness to learn about these in the induction phase of the role.
Experience in governance, communications, engagement and housing is desirable.
You're no longer a Peabody resident.
You're in a dispute with Peabody regarding any anti-social behaviour.
You’re not currently fulfilling your agreement around a payment plan.
There's a conflict of interest in being involved.
You don’t follow any of the code of conduct or terms of reference requirements.
Develop new, transferable skills for other work opportunities, such as report writing, effectively challenging and negotiating, etc.
Build your confidence to speak in public.
Chair and organise meetings.
Understand performance information and data.
General professional skills, including developing spoken and written English, computer skills and more.
What is the purpose of the resident led panel?
The role of this resident-led panel is to oversee and connect resident engagement activity on a strategic, regionally and local level.
The panel will work collaboratively with us to improve services through co-design, policy and strategy development and service reviews to ensure we deliver more than regulatory compliance.
The panel will hold us to account for its performance and advocate for best practices while raising the profile of resident engagement within the housing sector.
The panel will commission resident-led activities into scrutiny, service improvements and policy and strategy development. Performance information and resident feedback will influence these activities, which will run across all our communities - regionally and locally. Residents from Peabody Voice will also support these activities.
The resident-led panel will present their reports to our leadership team and board through the Customer Experience Committee (CEC) to help shape and improve services.
What will be the core duties and responsibilities?
As a panel member, you'll have core duties and responsibilities.
To be successful in your role, you'll need to be able to commit to:
What would I do?
You might be involved with speaking with specific teams to collect and review information and gather evidence. You could also interview colleagues and other residents to learn about their delivery or experiences of current services. Or you could help write reports with recommendations for service improvements.
You'll be part of commissioning focus groups to hear from a wider group of residents, planning mystery shopping and focus group exercises, creating surveys and resident-led spot checks to find out how residents think and feel about a topic such as building safety and lots more!
Who are we looking for?
We're looking for residents who want to use their skills for a social purpose that will benefit all residents. You'll build strong relationships with group members, our colleagues and residents and help ensure residents' voices are heard at all levels in the organisation and that they guide every decision we make.
You'll be down to earth and approachable, have a solid connection to our communities and want to apply your personal and professional expertise for social good. You may also need additional training or support to help with specific tasks.
We're looking for residents with the following qualities and experience:
We particularly welcome applications from residents from underrepresented backgrounds as we seek to ensure the panel reflects all our communities.
How do I apply?
You can visit our dedicated recruitment page here, complete the form with your details and why you want to be considered for this role in less than 300 words. If interested, you will need to apply by 9am on Tuesday 7 November 2023.
Will I be interviewed?
We will interview up to 15 applicants for 12 resident roles, on-line, on 20th , 21st and 22nd November 2023. We will contact residents on 16th and 17th November about interview times.
Not all applicants will be interviewed, although we will keep in touch about future developments.
Not all applicants interviewed will be successful and we will offer feedback about future involvement to all unsuccessful candidates.
How can I attend a taster session?
All shortlisted applicants will be required to attend a taster session.
It will be a face to face event at our Westminster Bridge Road head office.
It will take place on Tuesday 14th November 2023, from 6pm to 7pm.
Will my expenses be paid?
We’ll reimburse all reasonable expenses, such as public transport and childcare costs, within 10 working days.
The Customer Engagement team can support you if you need help to claim any expenses.
Panel members will be rewarded for their time and commitment to the Panel work.
Eligibility to join
It may not be appropriate for you to join or remain on the resident-led panel if:
How we will support you?
As a panel member, you'll receive an induction and be supported to thrive in your role.
We’ll offer training to help get you started in your role. This training will help you:
You may also need additional training or support to help with a specific. This additional support could include mentoring from a pool of experienced residents or assistance from the Customer Engagement team
What happens afterwards?
We will keep in touch with all members of the Panel about what happens next, and talk about future involvement with residents.
Can I speak with someone about this?
Please use the Questions tab to let us know your questions or concerns - Aisha will come back to you as soon as possible.