Improving the resident experience

We want to improve the resident experience, so you know what to expect from Peabody. We’ve used resident insight from surveys, resident events, and interactions with engaged residents who’ve consistently told us we need to improve the way we communicate. They’ve told us we do not respond in a timely manner, and they have to chase us for an update. 

 We’re creating a new set of measures, so we deliver a consistent service that feels efficient and reliable service to you.

 Get Involved

 We’d like to get you involved from the start of our journey. We want to work with you on creating service specific measures and will share more in the coming months.

 To start with, we’d like to know what we should call them.

 Complete this short survey to share your ideas and register your interest to get involved